Sale at Peak Art
By accepting the Terms & Conditions, customers agree to read all our policies & procedures and accept our delivery & returns policy.
We always aim to offer the best possible customer service and we will always be happy to help, please feel free to contact us and we will get back to you within 24 hours.
When you place an order, we will require your name, e-mail address, delivery address and telephone number. Without this information we will not be able to process your request or notify you of acceptance of your order.
Sunlight, Heat and Moisture
Please note that wooden product is likely to fade if left in direct sunlight for prolonged periods.
Double or triple glazed windows are able to slow the rate of damage caused by UV light, but we suggest keeping susceptible items away from direct sunlight.
The clock mechanism lifetime would be reduced if placed near heat sources or when exposed to moisture so avoid putting the clock near the kitchen or inside your bathroom.
All the clocks are designed to be placed inside the building with a room temperature and are not weather resistant. If the temperature or humidity in the room is changing a lot it can weaken the wood and cause splits.
Product Pricing, Images and Description
All prices published are in GBP by default but we are also working on accepting payments in USD, EUR, AUD, CHF depending on the region. The conversion rate will be automatic and may vary daily. The customer is responsible to pay any import tax when purchasing from outside UK. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.
The images shown on-line are for illustration purposes only. Each clock would have its distinct features due to handmade nature of the work with the general design as displayed on the pictures. We sell Handmade product and not any two products are identical and the natural processing of these products are made to show an ageing process and adds to character.
Each clock can be either “in stock” (5-10 business days to dispatch it), “available on backorder” (depending on the current workload it may take 20-30 business days to make and dispatch it) or “out of stock”. Please contact us for estimate dispatch time before making an order on items that aren’t “in stock”.
At the moment Peak Art can deliver to the following countries split in 3 different regions:
Region 1 (UK & Ireland)
Region 2 (EMEA)
Region 3 (AMERICAS + APAC)
The weight depends on the clocks size and design and is in the following ranges:
- 75 cm Clocks – 6-8 kg
- 100 cm Clocks – 8-12 kg
- 120 cm clocks – 12-18 kg
Skeleton Clocks are at the low end of those ranges while the Clocks with full back are heavier.
Note: Occasionally we offer Free or reduced delivery rates.
Returns & Complaints & Warranty
If you are unhappy with your clock, returns are accepted if you contact us within 5 days of receiving your clock. The clock must be received within 30 days in original packaging. You will receive a refund minus shipping minus 10% handling fee for reprocessing, unpacking and re-advertising.
Note: The clocks with custom engraving can’t be returned.
If your mechanism is not working we do not send an entirely new clock but only the new mechanism.
Please be careful when installing the hands as per instructions provided because the 1 year mechanism warranty does not cover physical damage due to misuse. We would need to receive original mechanism to send it back to manufacturer for inspection. If the mechanism is faulty we would send you the replacement and refund any charges you incurred to post it to us.
All of our wood is sourced from carefully chosen and highly respected suppliers who share our commitment to quality and durability. Consequently, every one of our handmade clocks is endorsed by a Product Guarantee covering the structural integrity of the clock for 3 years. This guarantee excludes issues arising as a result of normal wear and tear, improper care or accidental damage.
Deposits & Cancellations
If you order an item on the backorder we may agree on the initial deposit instead of full price. Once your order is ready we expect to receive the full payment. If you change your mind and no longer wish to proceed with the purchase we reserve the right to deduct up to 25% of the final purchase price from your deposit.
For example you may request an item listed at £500 and pay a deposit of £250 and then once the order is processed you ask to cancel it. We would deduct 25% (£125) from your deposit and refund the rest to cover the cost of materials, time and re-processing.
If you cancel the order for items that are in stock you will receive full refund as long as we haven’t shipped it yet in which case look at the Returns section.
Peak Art logs server information to identify: (1) usage levels of specific areas of our site, (2) origin of our site’s audience, and (3) browsers and operating systems of site visitors. We do not associate IP addresses to individuals. As such, visitor sessions will be tracked, but visitors will remain anonymous.
The following information may be collected for this analysis, including, but not limited to:
- User client hostname – The hostname (or IP address if DNS is disabled) of the user/client requesting access.
- HTTP header, “user-agent” – The user-agent information includes the type of browser, its version, and the operating system it is running on.
- HTTP header, “referrer” – The referrer specifies the page from which the client accessed the current page.
- System date – The date and time of the user/client request.
Full request – The exact request the user/client made.
- Status – The status code the server returned to the user/client.
- Content length – The content length, in bytes, of the document sent to the user/client.
- Method – The request method used.
- Universal Resource Locator (URL) – The location of a resource on the server.
- Query string of the URL – Anything after the question mark in a URL.
- Protocol – The transport protocol and version used.
- Other than information voluntarily provided by visitors, Peak Art does not collect personally identifiable information (such as name, email, or address).
Information Provided Voluntarily
When using the Peak Art website, you may choose to provide information to us through web forms, email, or other electronic means. Any personally identifiable information you submit will be used only for the purpose(s) indicated. Requests for information may be recorded to help us improve our site and better respond to similar requests.
Use of Information
Peak Art uses the information described above to tailor content to visitors, ensure broad access to our site regardless of software, monitor site performance, generate aggregate statistical reports. We also use collected data to integrate it with Google Adwords Campaign that may display tailored Ads to our website visitors. At no time do we disclose site usage by individual IP addresses.
Peak Art will not sell, exchange, or otherwise distribute your personally identifiable information without your consent, except to the extent required by law. Each web page requesting information discloses the purpose of that information. Persons not wishing to have submitted information used in that manner are not required to provide it.
General Data Protection Regulation
If you purchase from us or subscribed to our Newsletter we may hold information on our systems about you which is used to facilitate our trading relationship. With the new GDPR regulations we are required to inform you of the information we hold.
The information we hold includes:
- Your Name & Email Address if you subscribed on the website
- Your address and telephone number if you have purchased a clock from us and it was required for delivery
The information is held on our accounts system for all accounts related tasks including, but not limited to, issuing invoices and statements and on our system for all sales related tasks including, but not limited to, issuing quotations, enquiring about quotations already issued or further trading opportunities.
Some of these details are issued to our 3rd party couriers in order for them to carry out deliveries to you on our behalf. We do not sell or share any of this information with anyone else other than that stated above.
You have the right to access the information we hold about you and to request that we amend or delete the information. If you wish to obtain the information we hold please email us.