If you are unhappy with your clock, returns are accepted if you contact us within 5 days of receiving your clock. The clock must be received within 30 days in original packaging. You will receive a refund minus shipping minus 10% handling fee for reprocessing, unpacking and re-advertising.
Note: The clocks with custom engraving can’t be returned.
If your mechanism is not working we do not send an entirely new clock but only the new mechanism.
Please be careful when installing the hands as per instructions provided because the 1 year mechanism warranty does not cover physical damage due to misuse. We would need to receive original mechanism to send it back to manufacturer for inspection. If the mechanism is faulty we would send you the replacement and refund any charges you incurred to post it to us.
All of our wood is sourced from carefully chosen and highly respected suppliers who share our commitment to quality and durability. Consequently, every one of our handmade clocks is endorsed by a Product Guarantee covering the structural integrity of the clock for 3 years. This guarantee excludes issues arising as a result of normal wear and tear, improper care or accidental damage.
Deposits & Cancellations
If you order an item on the backorder we may agree on the initial deposit instead of full price. Once your order is ready we expect to receive the full payment. If you change your mind and no longer wish to proceed with the purchase we reserve the right to deduct up to 25% of the final purchase price from your deposit.
For example you may request an item listed at £500 and pay a deposit of £250 and then once the order is processed you ask to cancel it. We would deduct 25% (£125) from your deposit and refund the rest to cover the cost of materials, time and re-processing.