Order Processing Time:
- All orders are processed between 5 and 30 business days (excluding weekends and holidays) after payment confirmation depending on current workload
- Please contact us to confirm processing time before placing the order
Shipping Rates:
- Shipping rates are calculated based on the weight of the clock and the shipping destination
- We don’t usually offer free shipping but can agree on individual discounts on orders over £2000
Delivery Time:
- Delivery times vary depending on the shipping method selected and your location.
- Standard shipping typically takes 2 business days within United Kingdom.
- Standard shipping to EMEA, APAC or AMERICA can take over 5 days
- Please note that delivery times may be affected by factors beyond our control, such as customs delays or adverse weather conditions.
Shipping Destinations:
- We currently ship clocks to addresses within EMEA, APAC and AMERICA
- For international orders, please be aware of any customs duties or import taxes that may apply in your country. These charges are the responsibility of the customer.
Order Tracking:
- Once your clock has been shipped, you will receive a confirmation email with tracking information.
- You can track your order using the provided tracking number on our website or the carrier’s website.
Shipping Carriers:
- We partner with reliable shipping carriers to ensure your clock is delivered safely and on time.
- Our primary carriers include Parcel Force and DHL, but we may utilize other carriers based on your location and chosen shipping method.
Shipping Restrictions:
- Some clocks may have shipping restrictions due to size, weight, or other factors. Any such restrictions will be clearly indicated on the product page.
- We are unable to ship clocks to countries that aren’t available on the checkout list
Missing or Damaged Shipments:
- In the unlikely event that your clock is missing or damaged during transit, please contact our customer service team within 5 days of delivery.
- We will work swiftly to resolve the issue and ensure your satisfaction with a replacement or refund.
Change of Shipping Address:
- If you need to update the shipping address for your order, please notify us as soon as possible.
- We will do our utmost to accommodate your request if the order has not yet been shipped.
Contact Us:
- If you have any questions or concerns about our shipping policy, please feel free to reach out to our customer service team at Contact Page.
Policy Updates:
- Peak Art Clocks reserves the right to update our shipping policy as needed. Any revisions will be promptly communicated on this page.
By placing an order with Peak Art Clocks, you agree to adhere to the terms and conditions outlined in this shipping policy. We appreciate your trust in our craftsmanship and look forward to serving you!